Our Policy

  1. Clients are required to check that all details are correct before the job goes ahead.
  2. Dream Group Media shall carry no warranty or liability due to print errors once the client have approved and signed the release form.
  3. Colours may vary from print to print.
  4. We have a turn around time of three to seven working days, depending upon the job requirement.
  5. All product images, specifications and prices are correct at time of quote. Dream Group Media is not responsible for errors or omissions.
  6. Dream Group Media reserves the right to make any changes including pricing, disclaimers and terms and conditions at any time.
  7. Artwork is limited to 3 amendments within the period of 14 days; otherwise any deposits placed on the job will not be refunded.

Pricing

  1. Prices quoted whether in a price list, by written quotation or verbally, for the supply of goods and services, include GST. The customer must pay any GST imposed on the goods and services.
  2. Where there is any change in the costs incurred by us in relation to the goods and services, we may vary our price for the goods or services in order to take account of such change, by notifying you.
  3. Pricing includes the cost of delivery of the goods to you, however Dream Group Media reserves the right to charge for the cost of delivery if the delivery location is outside a metropolitan area.

Payment

  1. Unless otherwise agreed in writing, client must make full payment for the goods or services before any production of the goods or provision of the services is commenced. Balance is to be paid in full before the goods can be collected or delivered.

Claims or Returns

  1. In the unlikely event of an undetected printing error, Client must notify Dream Group Media within 24 hours of receiving the goods and return it to us within 5 working days. If you do not give notice as required, you are deemed to have accepted the goods. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued.
  2. We will not accept goods return that have been altered in any way or have been used.

Cancellation

  1. If you cancel an order after artwork approval, cancellation fees may apply. They can vary from order to order depending on status of the job, but typically costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated.
  2. Once job goes into production, a cancellation fee will apply at full cost, unless notified to Dream Group Media within 24 hours whereby only artwork fee applies.

Ownership of Intellectual Property

  • The client agrees that all intellectual property rights provided to the client by the company is and will remain the property of Dream Group Media.
  • Client must not reproduce, duplicate, copy, republish, display or use these intellectual properties for any commercial purpose without express permission from Dream Group Media.

Special Promotion

  Offer applies to basic artwork to include text only. Offer is not transferable and cash in lieu of offer will not be offered. Limit one offer per customer and valid for one transaction only. Available only as an introductory offer. Not to be used in conjunction with any other offer. To qualify, a minimum spend of $300 must be reached in one transaction on print/signs. Additional spend must be reached in $300 increments for further discount, eg. spend of $300 = 250 free business cards, $600 = 500 free business cards. Offer not available for a negotiated price or special promotion. Delivery charges of business cards may apply. No other discount with this offer.

Definitions

 

In these terms:

“we”, “us”, “our” refers to Dream Group Media.
“you”, “your”, “client” means a person, firm or corporation, jointly and severally if there is more than one obtaining the goods and services from us.
“good” refers to the product/s supplied by Dream Group Media and includes without limitation printing, proofs (both conceptual and final), printed stationery, business cards, brochures, and other printed material or artwork.
“Intellectual Property” means all copyright, trade marks, designs, specifications, confidential information, (whether registrable or not) owned or licensed by us in respect of the goods and services
“services” means provision by Us to You in respect of the goods and services
“GST” means the Goods and Services tax as defined in A New Tax System (Goods and Services Tax) Act 1999 as amended.